MPc2000 SMB scanning to windows 10

[tufbnme]

This is my first experience with Win10, feels the same as when 7 came out. Customer upgraded from 7 to 10 and now scanning errors out. The connection to PC succeeds, all firewalls are down, domain, workgroup all check. Firmware is the latest version. Print and file sharing all on. Scan folder shared with permissions.
Anyone have any other ideas?
Thanks

[slimslob]

This is my first experience with Win10, feels the same as when 7 came out. Customer upgraded from 7 to 10 and now scanning errors out. The connection to PC succeeds, all firewalls are down, domain, workgroup all check. Firmware is the latest version. Print and file sharing all on. Scan folder shared with permissions.
Anyone have any other ideas?
Thanks

If the firmware is the latest according to the firmware history, it is not the latest. Firmware history only shows production versions. Windows 8 came out after the last production date for the MP C2000. Custom/Special firmware B230_NetworkSupport_v520c_LRC0335 release date 3/13/13 is need to SMB scan to folder with Windows 8, 8.1 and 10. It is available on rfg-esource but not on TSRC.

The following SMB-based GW functions will work with Windows 8 and Windows Server 2012 with this firmware.

- Scan to SMB
- Fax Folder Transmission (SMB only)
- Fax Forwarding (SMB only)

Cause:
MS specification change.
An option setting included in the "SMB_COM_WRITE_ANDX" and "SMB_COM_READ_ANDX" commands needs to be changed.

[tufbnme]

Thanks for the info, I'll give it a try. Sorry for the multiple posts, just wanted to make sure it was seen.

[hdmr]

I don't believe the firmware will fix this issue for you. In our experience there is a list of historic machines that will not have this fix in the firmware. Ricoh are looking for these machines to be upgraded.

We received documentation in way of a Problem Bullentin No.:TS121417 - which provided a list of machines that would have the firmware fix for windows 8 and subsequently windows 10 due to the SMB change. The MPC2000 is marked as 'not released'.

The document does date back to 2012 saying that so maybe Ricoh have changed their policy and made firmware available since then to resolve this issue but I don't think they have.

[slimslob]

I don't believe the firmware will fix this issue for you. In our experience there is a list of historic machines that will not have this fix in the firmware. Ricoh are looking for these machines to be upgraded.

We received documentation in way of a Problem Bullentin No.:TS121417 - which provided a list of machines that would have the firmware fix for windows 8 and subsequently windows 10 due to the SMB change. The MPC2000 is marked as 'not released'.

The document does date back to 2012 saying that so maybe Ricoh have changed their policy and made firmware available since then to resolve this issue but I don't think they have.

Ricoh-USA released custom firmware for the MP C2000 on March 13, 2013. I have installed it and it does work.

[hdmr]

Wasn't until I wrote the post I noticed that you are US based. Ricoh Europe haven't released that firmware or anything in that range

[tufbnme]

Updated the fw today to B2385605L_LRC0451 on a C3000 and it worked. Tried the NetworkSupport_v520c_LRC0335 and it did not work, maybe on the C2000 it will. I'll post the outcome.

[slimslob]

Updated the fw today to B2385605L_LRC0451 on a C3000 and it worked. Tried the NetworkSupport_v520c_LRC0335 and it did not work, maybe on the C2000 it will. I'll post the outcome.

I think that LRC0335 is for MAC OS X 10.7 & 10.8. Check the text file that is in the .zip file.

[tufbnme]

It is, the file needed is B2385605L_LRC0451

[dzewo]

Wonder if B2385605L_LRC0451 would work on EU machine.