Originally Posted by
mrfixit
I have a Canon IR Adv C5030 that won't scan to email but scans to folders fine, It gives the 801 error relating to authentication or network timeout.
I have tried 2 good email addresses from this customers server that work at their other offices and I tried creating a new gmail address for it with no luck. I compared the service mode settings under the networ tab and made sure the ports and every other setting was the same as the machine at their other location but can't get it to work. We bought this machine from a wholesaler and it was reset before we got it in, is there any other setting that might cause this problem. They had an old xerox at this site before and it scanned to email fine. I have tried with google DNS and using the smtp servers ip address with no luck. Any help would be greatly appreciated.
Thnaks
Ray
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