Canon iR ADV 500

[luis1984bol]

Hello:

I have a custumer that sends documents to print in a iR ADV 500. They want to store the printed documents so I have installed PORT MONITOR (custumer PC - Windows) and MailBox Lite in the machine (Meap App).

The custumer connects to Remote Server to print some type of documents. The server emulates the driver installed in the custumer PC but the machine prints some strangers symbols (attached examples20170707111124.pdf) and prints direct (not to the mailbox) when they send from the remote server.

When the customer sends from Windows everything is fine, it prints correct and stored.

I have done:

- Desinstalled all HP, xerox, epson drivers.
- Desinstalled PCL Canon iR ADV 500 driver.
- Reinstall PCL Canon iR ADV driver. Change to UFR driver.

Do you have any idea what could cause the problem? Thanks.

[Phil-Davies]

What version of Windows are you using ?

Does this only happen when printing PDFs ?

If its Windows 10 you need to check default programme to open the PDF formatted files as Windows 10 has its own way of interpreting PDFs
Try Adobe as your default programme fo opening PDF files