printing to mac from microsoft word wont let you print to mp tray

[Intone]

customer has 1 mac os 10.8 and 1 mac os 10.11. bypass works when selected in any program ie textedit excel etc but will not work when selected in Microsoft word. the machine in question is a Kyocera fs6530 mfp. latest firmware and kpdl drivers are being used. thank you for any insight

[LNorris]

have you tried using kyocera's MAC print driver?

[KenB]

An old trick is to install the PostScript driver on a Windows PC, perform a test print, then from it, look at the name of the .ppd file used.

Copy that file to your Mac, then point to it as the ppd to use.

Ppds aren't platform specific, as they are a text file.

I had this issue at a Fiery customer who had a dozen or so Macs in their graphics department, and while all the PCs were happy, the Macs couldn't access the 2 lower paper trays or the bypass tray, but only from certain apps. (It was a Canon MFP.)

The above workaround worked like a charm.

[Intone]

we install these machines on a regular basis. the correct mac driver is being used.

[Intone]

the customer does not have a pc, the documents they are printing, we do not have access to for conversion on our pcs

[KenB]

the customer does not have a pc, the documents they are printing, we do not have access to for conversion on our pcs

They don't need one.

You can install the Windows PS driver on your own PC, print with a crossover to it.

The only file you will be printing from your PC is a test file, NOT the customer's file(s).

Copy the correct ppd to a jump drive, and then copy it to a Mac.

There is no need for conversion; as ppds, as I mentioned before, are text files, which can be understood by nearly any OS.

[mansart]

Windows version of Word has the setting below....Not sure if this setting is available on a MAC, but worth a look

pset.JPG