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  1. #1
    Senior Tech 250+ Posts Geo's Avatar
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    Norton 360 blocking SMB Scans

    Hi all

    Setting up a MFP for SMB scanning , problem is Norton 360 is blocking the connection (Kyocera error 1101) . Disabling Norton on the target P.C. ( not a server) allows the scans through...So my question is..Does anybody know exactly how to modify Norton to allow SMB scans through. I posted this question on Kyocera because I don't know if it's copier specific.

    Thanks much

    Geo


  2. #2
    Service Manager 1,000+ Posts
    Norton 360 blocking SMB Scans

    Phil B.'s Avatar
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    Re: Norton 360 blocking SMB Scans

    Have you contacted Norton? or have you talked with the IT staff for the customer? Personally UNLESS given permission to do so, I wouldn't mess with the Norton issue and throw it to their IT staff. With the way MFP's are allowing hacking of a customers network, I wouldn't put myself into the possibility of being blamed for that mess.


  3. #3
    Field Service Engineer 2,500+ Posts
    Norton 360 blocking SMB Scans

    copier tech's Avatar
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    Re: Norton 360 blocking SMB Scans

    I would also explain to the customer they dont need to waste their money on antivirus software, Windows has built in antivirus security software.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  4. #4
    Service Manager 1,000+ Posts
    Norton 360 blocking SMB Scans

    Phil B.'s Avatar
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    Re: Norton 360 blocking SMB Scans

    Quote Originally Posted by copier tech View Post
    I would also explain to the customer they dont need to waste their money on antivirus software, Windows has built in antivirus security software.
    Windows Defender ( Microsoft Essentials ) IMHO is crap.. that's why most people install a third party protection.

    Microsoft Windows Defender Security Center Review & Rating | PCMag.com


  5. #5
    Field Service Engineer 2,500+ Posts
    Norton 360 blocking SMB Scans

    copier tech's Avatar
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    Re: Norton 360 blocking SMB Scans

    Quote Originally Posted by Phil B. View Post
    Windows Defender ( Microsoft Essentials ) IMHO is crap.. that's why most people install a third party protection.

    Microsoft Windows Defender Security Center Review & Rating | PCMag.com
    “In your opinion” lol Microsoft spent millions developing that software, and you think “its crap”
    I’ve deal with dozens of IT compaines & most of them are happy to put their trust in the giant Microsoft corp.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  6. #6
    Senior Tech 250+ Posts Geo's Avatar
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    Re: Norton 360 blocking SMB Scans

    Quote Originally Posted by Phil B. View Post
    Have you contacted Norton? or have you talked with the IT staff for the customer? Personally UNLESS given permission to do so, I wouldn't mess with the Norton issue and throw it to their IT staff. With the way MFP's are allowing hacking of a customers network, I wouldn't put myself into the possibility of being blamed for that mess.
    It's a small shop and their "I.T." dept is Bob who no longer works their. About the permissions agree ,I wouldn't unless they gave me explicit permission. However, I don't want too look stupid ( no comments) and tell them I don't know how to configure Norton. As for Norton...They are useless.

    Thanks


  7. #7
    Service Manager 1,000+ Posts
    Norton 360 blocking SMB Scans

    Phil B.'s Avatar
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    Re: Norton 360 blocking SMB Scans

    Quote Originally Posted by copier tech View Post
    “In your opinion” lol Microsoft spent millions developing that software, and you think “its crap”
    I’ve deal with dozens of IT compaines & most of them are happy to put their trust in the giant Microsoft corp.
    in ALL 3rd party testing results MS WD ranked low in the ability to detect and clean virus / mallwear / spywear.

    up until vista I was a beta tester for MS Win Products. I work with US Government and Local Government - NCSU - UNC - Duke and NONE trust the product.


  8. #8
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: Norton 360 blocking SMB Scans

    Windows Defender may not be the best AV out there, but compared to Norton, or any Symantec product, it's a significant improvement. Almost every customer PC I've had to rebuild for rootkits has had some kind of Symantec product installed, and the rest were all running McAfee. I immediately advise my customers not to renew any contracts they have for either of those products. There are far superior options available, such as ESET, BitDefender, the business grade Avast versions, and Sophos. Many third party AV products have been found to have problems that expose computers to bigger issues overall. There are more issues caused now by from leveraging vulnerabilities in either software or an operating system than you'll see from the traditional virus.


  9. #9
    Service Manager 1,000+ Posts
    Norton 360 blocking SMB Scans

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    Re: Norton 360 blocking SMB Scans

    My notes are from Norton Internet Security 2012 but I think the concept is still the same.

    Try:

    Settings
    Admin
    Smart Firewall
    Trust Control
    Configure
    Network Details
    Edit


  10. #10
    Senior Tech 250+ Posts Geo's Avatar
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    Re: Norton 360 blocking SMB Scans

    Quote Originally Posted by SalesServiceGuy View Post
    My notes are from Norton Internet Security 2012 but I think the concept is still the same.

    Try:

    Settings
    Admin
    Smart Firewall
    Trust Control
    Configure
    Network Details
    Edit
    Do you bu chance have more detailed steps...Such as what setting to chance or use.

    Thanks much
    Geo


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