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Thread: scan to email

  1. #1
    Field Supervisor 500+ Posts kingarthur's Avatar
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    scan to email

    I've got a customer with a Bizhub 364e, they have about a dozen email addresses programmed in, they all work except 1, which displays a "server connect error". they've double checked everything, they can email to this person in outlook without any problem, they're using their own server & DNS, any ideas please....

    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  2. #2
    Senior Tech 250+ Posts guitar9199's Avatar
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    Re: scan to email

    I've seen "Server Connect Errors" on Bizhubs caused by DNS settings (I usually default to Google DNS when setting up email), but most often that affects ALL scan to email addresses.

    What address are you sending from? Check the sending address, and make sure the receiving email account doesn't have the sender listed as "Spam".

    ...good luck.... scan to email can be..... "frustrating".


  3. #3
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    Re: scan to email

    What is your senders address?

    I have had this fault before and the fix was to change the senders address to a working email address, ie info@company.com


  4. #4
    Trusted Tech 50+ Posts peter42's Avatar
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    Re: scan to email

    If any adress exept one with xxx@company.com is working, your SMTP settings must been correct.
    Have in Mind, you can store a different sender adress for each target.
    If you miss-spell the sender adress to xxx@compony.com instead of xxx@company.com,
    verify this as an maybe reason.

    As known, kapital letters in Mailadresses are converted to nonkapital.
    But not all in house based mailservers made this correct.
    Check this also.

    Another mistake can be made with the preadress:

    a.tommy@company.com instead of a-tommy@company.com.
    Or simply replaced the @ with a .
    My often seen failures with error result "Cant connect to server" are based on faulty passwords.
    Given the correct PN into Notepad, copy it then to Machine Pagescope is the best way, to leave this as solved.

    HAD TODAY A CRITICAL PASSWORD WITH UNDERLINES AND MINUS SIGNS MIXED:
    Handwroted on Paper, so no one can see, what kind the lines are.

    From here i have no more hints, try and give feedback.

    greetings peter


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