Kyocera TA-8001i scan to smb error 2101

[copiertec]

I am having an issue connecting a PC (windows 10) to scan smb, The result is a 2101 error on a TA-8001i. First, let me start with, 1.) latest firmware is loaded on the MFP 2.) I made sure proper username and password are entered 3) shared the folder to everyone and user, also went into advanced sharing and shared out to everyone and user 4) made sure PC is on a private network 4) Port 445 enabled. I also temporarily turned of any malware and virus protection on the PC. Scan to email works
I checked 1-4-9 Send Error Codes troubleshooting(scan to SMB) guide as well.
If I turn on smb1 on the PC the scan completes, but I know the MFP has smb2 capabilities and do not want to enable smb1 due to known vulnerabilities. I spent about two hours on it and walked away with it still not working as it was the end of the day and customer needed to leave.
I have not had a chance to try other PC's or my laptop as of yet, but will be going back on Monday or Tuesday. Any suggestions?

[n25an]

what antivirus do they have?

are they on a domain ?

can you scan to your laptop on their network?

scanning works best with a new admin level account...

what version of windows 10... not all windows 10 are the same???

scan to ftp may be simpler... if allowed... not hippa compliant... i believe...

[marc]

Have you try the IP Address instead of the Host name?

[Santander]

I am having an issue connecting a PC (windows 10) to scan smb, The result is a 2101 error on a TA-8001i. First, let me start with, 1.) latest firmware is loaded on the MFP 2.) I made sure proper username and password are entered 3) shared the folder to everyone and user, also went into advanced sharing and shared out to everyone and user 4) made sure PC is on a private network 4) Port 445 enabled. I also temporarily turned of any malware and virus protection on the PC. Scan to email works
I checked 1-4-9 Send Error Codes troubleshooting(scan to SMB) guide as well.
If I turn on smb1 on the PC the scan completes, but I know the MFP has smb2 capabilities and do not want to enable smb1 due to known vulnerabilities. I spent about two hours on it and walked away with it still not working as it was the end of the day and customer needed to leave.
I have not had a chance to try other PC's or my laptop as of yet, but will be going back on Monday or Tuesday. Any suggestions?

Since enabling the SMB 1 allows the scan, I would check the security settings for the user! Using the advance sharing is the way to go but have found in a number of instances with Win 10 that it does not provide the proper security access to the folder that is being scanned to. Manually adding the user to the security setting with full control has resolved our issues.

[copiertec]

Have you try the IP Address instead of the Host name?

Yes, I did try the IP as well.

[copiertec]

what antivirus do they have?

are they on a domain ?

can you scan to your laptop on their network?

scanning works best with a new admin level account...

what version of windows 10... not all windows 10 are the same???

scan to ftp may be simpler... if allowed... not hippa compliant... i believe...

Thank you, these are good questions; but, I do not have an answer for all of them, and will have to investigate more and come up with them. However, I do know the the PC had "home" version of Windows 10 and as far as I know they are using a cloud based server. I did not have a chance to hook my laptop up and try to scan to it as I was sent out there later in the day, got hung up and before I knew it, it was time to leave.

[copiertec]

Since enabling the SMB 1 allows the scan, I would check the security settings for the user! Using the advance sharing is the way to go but have found in a number of instances with Win 10 that it does not provide the proper security access to the folder that is being scanned to. Manually adding the user to the security setting with full control has resolved our issues.

Thank you, I will give this a try as well.

[zoraldinho]

News??

[copiertec]

Honestly, I walked away from it and let the IT department handle it. I will contact them and see what their resolution was.

[copiertec]

News??

I finally talkedd to their IT dept., today. They did get it scanning to the computers, they told me they used IP addresses instead of host names, because, they are using a sonic wall and the sonic wall has no dns, so it only understands IP. I hop this helps.