Originally Posted by
D_L_P
When you say you added the driver that corresponds with the 2020i, was that the PPD or UFRII?
The 2020i doesn't come standard with postscript so the PPD won't work unless they bought the PS license. At the 2020i look in the counter check and go to the last page and look for a PS license. Or in service mode under display>version and see if a PS version is present.
If you installed the UFRII driver you may have to delete the printer and re-add it in the System preferences. Mac's don't separate drivers like Windows. If you had a previous UFRII driver installed, it's possible the UFRII driver is corrupted. The best approach it to completely uninstall UFRII, reboot and reinstall the UFRII driver. Then add the printer in the system preferences.
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