Page 1 of 2 12 LastLast
Results 1 to 10 of 16
  1. #1
    Technician
    Join Date
    Jul 2011
    Location
    Bs. As
    Posts
    15
    Rep Power
    16

    Ricoh MP4500 donīt print with "Deleting file" message

    Hi
    I have a Ricoh MP4500 with the following trouble.
    When send a printout, the data reception indicator flashes, "Printing" appears on the display and a couple of seconds later "Deleting file" appears, without printing anything.

    ŋ There is some configuration that causes this ?

  2. #2
    Retired 5,000+ Posts slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    8,689
    Rep Power
    187

    Re: Ricoh MP4500 donīt print with "Deleting file" message

    Typical symptom when the user code is missing or incorrect.

  3. #3
    IT Manager 1,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Florida
    Posts
    1,138
    Rep Power
    35

    Re: Ricoh MP4500 donīt print with "Deleting file" message

    Are you printing from a Mac? Needs PS option

  4. #4
    Technician
    Join Date
    Jul 2011
    Location
    Bs. As
    Posts
    15
    Rep Power
    16

    Re: Ricoh MP4500 donīt print with "Deleting file" message

    Quote Originally Posted by slimslob View Post
    Typical symptom when the user code is missing or incorrect.
    The machine did not have a user code.
    Also do the procedure SP 5-404 and delete all the accounts SP 5-846-50, but it did not work
    Thanks for your reply.

    Quote Originally Posted by bsm2 View Post
    Are you printing from a Mac? Needs PS option
    It is not a Mac system, but it also has PS
    Thanks for your reply

  5. #5
    IT Manager 1,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Florida
    Posts
    1,138
    Rep Power
    35

    Re: Ricoh MP4500 donīt print with "Deleting file" message

    Quote Originally Posted by Fogonazo View Post
    The machine did not have a user code.
    Also do the procedure SP 5-404 and delete all the accounts SP 5-846-50, but it did not work
    Thanks for your reply.



    It is not a Mac system, but it also has PS
    Thanks for your reply


    What print driver? load PCL 6 driver print using ipaddress and raw 9100 port

  6. #6
    Technician
    Join Date
    Jul 2011
    Location
    Bs. As
    Posts
    15
    Rep Power
    16

    Re: Ricoh MP4500 donīt print with "Deleting file" message

    Quote Originally Posted by bsm2 View Post
    What print driver? load PCL 6 driver print using ipaddress and raw 9100 port
    It is configured by: TCP / IP
    Protocol: RAW
    Port: 9100


    Thanks for answering


    Is there any way to take the printer to original factory settings?

  7. #7
    IT Manager 1,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Florida
    Posts
    1,138
    Rep Power
    35

    Re: Ricoh MP4500 donīt print with "Deleting file" message

    Quote Originally Posted by Fogonazo View Post
    It is configured by: TCP / IP
    Protocol: RAW
    Port: 9100


    Thanks for answering


    Is there any way to take the printer to original factory settings?

    Setup a new printer driver and test , if it still wont print recheck the authentication and codes are OFF .. Another question ping device with machine off
    if you get a reply from that ipaddress you have a another device with the same ipaddress on the network

  8. #8
    Just a tech 100+ Posts keithxxiii's Avatar
    Join Date
    Nov 2014
    Posts
    231
    Rep Power
    13

    Re: Ricoh MP4500 donīt print with "Deleting file" message

    Network Security Level?
    Access Control enabled?
    Enhanced External Charge Unit Management (printer ON)?
    Is Virtual Printer ON?
    Do an NCS reset (SP 5801-011)

    Aye! Cut the crap

  9. #9
    Service Manager 2,500+ Posts


    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    3,052
    Rep Power
    56

    Re: Ricoh MP4500 donīt print with "Deleting file" message

    Quote Originally Posted by keithxxiii View Post
    Network Security Level?
    Access Control enabled?
    Enhanced External Charge Unit Management (printer ON)?
    Is Virtual Printer ON?
    Do an NCS reset (SP 5801-011)

    As suggested above i'd do a network reset.

    Also have you tried printing from your laptop bypassing the network?

    And updating the firmware would also be a good idea, possibly corrupt fw.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  10. #10
    Technician
    Join Date
    Jul 2011
    Location
    Bs. As
    Posts
    15
    Rep Power
    16

    Re: Ricoh MP4500 donīt print with "Deleting file" message

    Tests:SP 5801-011 Result: None
    Change equipment to an exclusive network: None
    Set up a new printer driver: None
    Control equipment from another PC: None


    I think I have a corrupt firmware problem

    Thank you for your answers Ą

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here