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  1. #1
    Field Supervisor 500+ Posts vigour's Avatar
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    scan to email fail

    Unable to set up scan to email on a Samsung 8128.I inserted 2 different known email addresses and login credentials, but the self test fails.
    This was working at a hotel until the machine lost the smpt server info. I have seen hat before on this model.
    Putting the network cable from the copier into my laptop brings up a sign in page. Is this possibly what is preventing the copier from sending the test.

  2. #2
    Senior Tech 100+ Posts
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    Re: scan to email fail

    Very possible. Sounds like the machine is connected to the public side of the network. It needs an authentication for the machine, usually laptop, to sign in to be allowed to get network traffic. Similar to an LDAP but not as secure. the trick would be to create your own wireless network bypassing the hotel network.

  3. #3
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: scan to email fail

    Would need more information? DNS correct? Gateway correct? too many unknown's need more info
    Last edited by bsm2; 2 Days Ago at 11:34 PM.

  4. #4
    Field Supervisor 500+ Posts vigour's Avatar
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    Re: scan to email fail

    Quote Originally Posted by bsm2 View Post
    Would need more information? DNS correct? Gateway correct? too many unknown's need more info
    machine is using the DNS and GATEWAY picked up by DHCP.
    It worked before the smtp got wiped out.
    I have seen this model lose its smtp mysteriously before

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