Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 7 of 7
  1. #1
    Service Manager 1,000+ Posts vigour's Avatar
    Join Date
    Aug 2010
    Posts
    1,005
    Rep Power
    33

    scan to email fail

    Unable to set up scan to email on a Samsung 8128.I inserted 2 different known email addresses and login credentials, but the self test fails.
    This was working at a hotel until the machine lost the smpt server info. I have seen hat before on this model.
    Putting the network cable from the copier into my laptop brings up a sign in page. Is this possibly what is preventing the copier from sending the test.

  2. #2
    Senior Tech 100+ Posts
    Join Date
    Dec 2015
    Location
    Pooler, GA
    Posts
    199
    Rep Power
    10

    Re: scan to email fail

    Very possible. Sounds like the machine is connected to the public side of the network. It needs an authentication for the machine, usually laptop, to sign in to be allowed to get network traffic. Similar to an LDAP but not as secure. the trick would be to create your own wireless network bypassing the hotel network.

  3. #3
    IT Manager 1,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Florida
    Posts
    1,446
    Rep Power
    41

    Re: scan to email fail

    Would need more information? DNS correct? Gateway correct? too many unknown's need more info
    Last edited by bsm2; 02-14-2019 at 10:34 PM.

  4. #4
    Service Manager 1,000+ Posts vigour's Avatar
    Join Date
    Aug 2010
    Posts
    1,005
    Rep Power
    33

    Re: scan to email fail

    Quote Originally Posted by bsm2 View Post
    Would need more information? DNS correct? Gateway correct? too many unknown's need more info
    machine is using the DNS and GATEWAY picked up by DHCP.
    It worked before the smtp got wiped out.
    I have seen this model lose its smtp mysteriously before

  5. #5
    Senior Tech 100+ Posts peter42's Avatar
    Join Date
    Jan 2012
    Location
    hda/dev/nul
    Posts
    105
    Rep Power
    17

    Re: scan to email fail

    Did machine got DHCP info now?
    Print OK?
    Webside of machine OK?

    only SMTP Error?
    Then check
    Port number 25, 465, 587.
    TLS stuff

    have mail from provider about changes read?
    Password, security change(port number) etc...

  6. #6
    Service Manager 1,000+ Posts vigour's Avatar
    Join Date
    Aug 2010
    Posts
    1,005
    Rep Power
    33

    Re: scan to email fail

    Machine prints
    Website is fine
    DHCP works

    As said at the beginning It failed when I input the info for our gmail account we use for testing, same when I input my own gmail info

  7. #7
    IT Manager 1,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Florida
    Posts
    1,446
    Rep Power
    41

    Re: scan to email fail

    Quote Originally Posted by vigour View Post
    machine is using the DNS and GATEWAY picked up by DHCP.
    It worked before the smtp got wiped out.
    I have seen this model lose its smtp mysteriously before

    Your assuming TOO much
    do and ipconfig /all and set it up manually Post a screen shot of settings

    add 8.8.8.8 as second or third DNS setting

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here