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  1. #1
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    Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Hi,

    Our org has a donated Bizhub C353, Thanks to tech here (not sure if he wants a public mention) we got the machine up and running on the network.

    We ordered a fax board and around the same time that we installed it, I had a local tech log in to my computer to change a setting on a windows 10 computer to be able to scan to a shared folder on that computer. While he was logged in, he unchecked DHCP.

    Within a day, the entire network option disappeared from the machine, it is missing from the admin and from the service mode.

    When i go in to admin, a message pops up on the top of the screen "waiting for arp request".

    I have done a system error reset, a data reset and nothing changed. I than uninstalled the fax board but no change. I now re-enabled it.

    Here is the info I get when I print a configuration page


    TCP/IP: Enable
    IP Address: 0.0.0.0
    Subnet mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    Raw Port 0: 9100
    Raw Port 1: 9112
    Raw Port 1: 9113
    ......................


    Mac address: 00:20:6B:611:61


    Thank you so much for your help

  2. #2
    Service Manager 1,000+ Posts
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Quote Originally Posted by NewGeek View Post
    Hi,

    Our org has a donated Bizhub C353, Thanks to tech here (not sure if he wants a public mention) we got the machine up and running on the network.

    We ordered a fax board and around the same time that we installed it, I had a local tech log in to my computer to change a setting on a windows 10 computer to be able to scan to a shared folder on that computer. While he was logged in, he unchecked DHCP.

    Within a day, the entire network option disappeared from the machine, it is missing from the admin and from the service mode.

    When i go in to admin, a message pops up on the top of the screen "waiting for arp request".

    I have done a system error reset, a data reset and nothing changed. I than uninstalled the fax board but no change. I now re-enabled it.

    Here is the info I get when I print a configuration page


    TCP/IP: Enable
    IP Address: 0.0.0.0
    Subnet mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    Raw Port 0: 9100
    Raw Port 1: 9112
    Raw Port 1: 9113
    ......................


    Mac address: 00:20:6B:611:61


    Thank you so much for your help
    Did you enable the fax option in the service mode??? There should also be a network reset back to default in service mode also. If the fax option was not installed and enabled by a certified service technician, you might want to look into having a certified tech look at the configuration. Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Sent from my SM-N950U1 using Tapatalk
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  3. #3
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Just disconnect network cable and enter the ipaddress manual

  4. #4
    Certified Konica Expert 2,500+ Posts
    Network tab missing after adding Fax and disable DHCP on Bizhub C353

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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    the network tab does not come up, stays at waiting on arp request.
    i mean maybe can try this from a PC...
    from a command prompt type ARP -s 192.168.1.222 00:20:6B:61:d1:61
    .................................................. ................ ^ 2 spaces after the IP
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  5. #5
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Quote Originally Posted by qbert69 View Post
    Did you enable the fax option in the service mode??? There should also be a network reset back to default in service mode also. If the fax option was not installed and enabled by a certified service technician, you might want to look into having a certified tech look at the configuration. Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Sent from my SM-N950U1 using Tapatalk
    Yes, The fax worked and still works, also had the certified technician who sold it to me walk me through some steps and the fax was all set up correctly

  6. #6
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Quote Originally Posted by Synthohol View Post
    the network tab does not come up, stays at waiting on arp request.
    i mean maybe can try this from a PC...
    from a command prompt type ARP -s 192.168.1.222 00:20:6B:61:d1:61
    .................................................. ................ ^ 2 spaces after the IP
    Should I try that from any computer on the network or a computer connected to the printer via USB (currently I am doing my printing from a laptop connected to the c353 via USB port)

    Thank you for your help

  7. #7
    Certified Konica Expert 2,500+ Posts
    Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Synthohol's Avatar
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    no usb.
    on the network should be fine.
    try the ARP command above, just check the MAC address, it shows as a smiley so i assumed its a D
    We know a thing or two because we've seen a thing or two.
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  8. #8
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    C:\Users\Y> ARP -s 192.168.1.222 00:20:6B:61:d1:61
    The ARP entry addition failed: The requested operation requires elevation.




    C:\Users\Y>ARP -s 192.168.1.222 00:20:6B:61:d1:61
    The ARP entry addition failed: The requested operation requires elevation.




    C:\Users\Y>ARP-s 192.168.1.222 00:20:6B:61:d1:61
    'ARP-s' is not recognized as an internal or external command,
    operable program or batch file.

  9. #9
    Certified Konica Expert 2,500+ Posts
    Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Synthohol's Avatar
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Oy vey, you need to log on the computer with admin privileges.
    Thats what the elevation response means.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  10. #10
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    C:\WINDOWS\system32>ARP -s 192.168.1.222 00:20:6B:61:d1:61
    ARP: bad argument: 00:20:6B:61:d1:61

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