Our company recently switched to a T1 line for phone/internet, which of course meant we had to switch the SMTP server over to the local one (we were using roadrunner's before). Everything worked fine for normal email after setting outlook to use SMTP Authentication, but it's not working at all for the Kyocera 3035's scan to email function.
I have my user name and password put in to the scanner for authentication (and the correct SMTP server address), but it's not even getting that far. As soon as I hit the 'email' button I'm just told the SMTP server cannot be found.
I tried putting in google's SMTP server info, and I can then get as far as scanning, but it doesn't send. Instead I get E023 (The SMTP Server is not operating properly).
Now here's the real kicker. The person who installed the T1 line and reconfigured our network to use it is gone for the next week, and he didn't really tell anyone what it was he did exactly before he left. Here are a couple things I do know he did:
Copier is now plugged into a secondary switch along with one of the new phones (copier was plugged directly into the router before). That switch is plugged into the router.
New DNS server, which I've already told the copier to use (I didn't change it until after I realized I couldn't scan to email).
I wouldn't *think* this could have caused this issue, as the printer part of it still works, we can still scan via TWAIN, and the printer still shows up on the network.
We would be fine using TWAIN (It's MUCH faster, even with having to batch everything together), but every time something is sent to the copier to print, the scanner function goes offline... even if in the middle of scanning. This didn't happen with scanning to email.
Anything else I might be missing in here that might be causing the issue?