The days of open access to all copiers is a thing of the past.
No more password resets from the service mode. Ricoh is making a big push to make the copiers secure from the administrative and user side. On top of that, the administrator can prevent the service tech from reaching the service modes.
Has anyone had to deal with the service mode lockout on a regular basis?
Has anyone changed the way maint agreements are written up to account for the extra time and effort involved with dealing with machines with the service lockout? People losing their supervisor passwords and requiring nvram replacements, etc.
Bookmarks