When printing a PDF, most of the time it prints fine. Other times it prints using the wrong letters. For example, the word Invoice prints as Jowpjdf, all the letters are off by one. This happens with every word in the PDF. Images within the PDF always print fine. The customer could turnaround and click print a second time and the PDF may print correctly.
The customer is using a version of Adobe Acrobat Pro.
I have checked "Print as Image" in Adobe. This has worked in the past.(As far as I know the customer may have unchecked this option by now).
We've put the latest firmware on the MFP(Muratec MFX-2350D).
This abnormal printing seems to be happening from one PC only and it's intermittent and it only occurs with PDFs.
I believe the customer is downloading these PDFs from a website then printing them. They are invoices for their customers.
I've suggested to the customer to reinstall the Muratec print drivers(GDI only, no PCL or PS options available).
I've seen Adobe cause problems with PDFs in the past so I suggested using a different PDF viewer such as Foxit Reader.
I think this problem may have something to do with the way the PDFs are being created but I have no information to back that up.
Does anyone have any resources for this problem? Or any experience or explanation for this printing abnormality?
You can download a copy of the resulting PDF from here:
drop.io muratec_sample
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