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  1. #1
    Senior Tech 100+ Posts df3036's Avatar
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    Does anyone Remote Desktop to Customers computers

    To ease frustrations, I have used the following to remote onto our customers computers.
    PcHelpware - UltraVNC: Remote Support Software, Remote Support tool,Remote Desktop Control, Remote Access Software, PC Remote Control
    and
    CrossLoop - Affordable Online Computer Help - Technical Support Services

    Any opinions? Different methods? Concerns?

    Dave

    Kittens give Morbo gas.

    A+, Network+, Server+, PDI+

  2. #2
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    I use team viewer but not to my daytime customers....
    The company helpdesk uses a goto my pc clone that runs in an internet java window to do that.

    www.teamviewer.com

    And Star Trek was just a tv show...yeah right!

  3. #3
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Fortunately, I'm provided with a WebEx subscription, which I use when walking a customer or coworker through an issue.

    There is also a component of WebEx, called Access Anywhere, that can be installed on a PC and accessed remotely at any time. I use that from time to time at managed facilities where the PCs are managed by our people, and I almost wait until after hours to do so.

    WebEx will work on Mac and Linux, as well, although Access Anywhere is a Windows only feature.

    I like WebEx because their support is excellent, and almost no IT department has an issue with it. (WebEx is actually a division of Cisco.)

    We have a few guys who use Mikogo ( Mikogo: Free Remote Desktop, Web Conferencing & Online Meetings ), which works quite well, also. There is also a Mac component. The best part about Mikogo, unlike WebEx, is that it's free.

    So, just when is this "old enough to know better" thing supposed to kick in?

  4. #4
    Field Supervisor 1,000+ Posts RRodgers's Avatar
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    Most of my customers don't want me digging around in there systems let alone remoting in.

    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

  5. #5
    Senior Tech 100+ Posts df3036's Avatar
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    Have heard of TeamViewer but never tried it. Has a Linux version too
    Just downloaded the Portable Mikogo and it seems to work with Wine.
    Will have to play with these once I get back to town.
    Dave

    Kittens give Morbo gas.

    A+, Network+, Server+, PDI+

  6. #6
    Service Manager 1,000+ Posts tmaged's Avatar
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    I use LogmeinPro for all of our company computers. I used gotoassist beta for remote access to customer PC's. I couldn't get the boss to spring for it after the final version was released. I now use showmypc which is free. I don't use it very often, so it's fine.

    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

  7. #7
    Service Manager 1,000+ Posts
    Does anyone Remote Desktop to Customers computers

    davidj7's Avatar
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    my vote is for teamviewer .its absolutely great and easy to use

    a machine is only as good as your tech : source:screwtape ; the scary one

  8. #8
    Service Manager 1,000+ Posts
    Does anyone Remote Desktop to Customers computers

    Hansoon's Avatar
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    Teamviewer 5 is great. Works very well.

    www.teamviewer.com

    Hans


  9. #9
    Field Supervisor 500+ Posts Vulkor's Avatar
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    I have a few customers we do networks for that I use LOGMEIN for, but if I need to remote support someone I used to use Crossloop. Not done that in quite some time due to speed issues with Crossloop.


  10. #10
    Senior Tech 100+ Posts df3036's Avatar
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    Kittens give Morbo gas.

    A+, Network+, Server+, PDI+

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