Thanks: 0
Likes: 0
Dislikes: 0
I believe that I am down to network settings now with my problem. I thought I have followed the gmail setup instrucitons that you have provided, but the current message has to do with the POP connection. Attached is the setup screens. Does anyone see anything wrong with this. And thank you for everyone who has helped me through this process.
POP.JPG
I don't think it needs to POP before SMTP, so you shouldn't need the POP setttings. POP is only for receiving. Make sure you do have ut set up in Gmail though.
Here is my gmail settings and I think this is set right. It still says connecition failed
pop.jpg
Tom, the only things I can think of, are increasing the timeout to 60 seconds & making sure the reply email is a valid Gmail account. It shows ME @ gmail.com. Most servers will require this to be a valid account on the mail server to be able to send.
Beyond that, I'd try using wireshark to do packet captures. This should tell you exactly what's going on.
It definitely should be updated. There are pages of information of the changes done.
Direct Loan Servicing
Direct Loan Source
I have updated the Firmware to the most current version. But I am still having the same email problems saying that it cannot connect to servers. I just have been too busy to work on the problem since I can scan to a memory stick as a fall back solution.Originally Posted by AvisAustin
Thank you.
The last screenshot you sent out is of the DNS server address. You can try putting in a public DNS to see if that will allow you to connect to the internet from the machine. Try these two numbers:
Primary: 208.67.222.222
Secondary: 208.67.220.220
From past experience you may also want to put in your ISP's DNS info or your Router's gateway address in one of those two fields.
Hope that helps.
Thank you for this. I will take all the help I can get. What gets me is how inconsistent this problem is for me. It has worked the last 3 times I have used it, but then the next time, it won't.
If it is an intermittent problem it may have something to do with authentication as well. Is the error code always the same. I believe CE-03 is the error code for Authentication failure. I recently had a customer with an ARM257 that would scan a couple times then not work for a few hours, then it would start again. I ended up diagnosing the problem by switching the mail server from theirs to mine (because I knew what the settings were supposed to be) and it worked every time. I have since notified their IT staff and told them it is something on their end.
Reply With Quote
Bookmarks