We have a customer that we just set up with a Ricoh C5501. We set them up using Windows Authentication that way we can just designate certain groups to be able to print and copy in color, etc...
For the copying it works great. However, when it come to printing, the Ricoh just falls down. Is it mandatory that the user puts in their Windows credentials in the driver? This is a big problem that it can't use the Windows AD for this. Just use the credentials of the user that is logged into the computer. This still means that the admin is going to have to touch each PC and with this customer there are A LOT of computers.
Then there is the case that after 30, 60 or 90 days or whatever that the password expires and when the happens...the user can't print and they are placing services calls. Or they are bugging the admin.
Is there no work around for this or is this just the way it is with the Ricoh?
The HP that we replaced had this functionality so I know it's possible at least in that realm.
Any advice?
Thanks in advance!
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