We have a customer who has 4 new Samsung MFP's who is having an issue scanning to email. They are getting authentication errors. It is connecting to the server but will not authenticate the user. They also have some Sharp MFP's that have been in their location and a few of the other branches for years and they are all working fine with the exact same settings. I believe the model number of the Sharp's are ARM455N and ARM257's. The samsungs that we are having problems with are the CLX-8540, SCX-6555 and SCX-6545. All of them are having the exact same problem. They have all had the firmware updated. We have tried different user names, passwords, etc. Samsung support said to try a different smtp server so I tried our company's and got the same authentication error. I know that my info was put in right because I have done it about 1000 times. I'm waiting to hear back from samsung again but I need to find a resolution as quick as possible. Any input is appreciated.
Thanks