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  1. #1
    Senior Tech 100+ Posts Jerrygbs's Avatar
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    Dec 2008
    grantville, ga
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    samsung ml3312nd greenway software

    I have several ml 3312nd printers working fine on windows 7 and xp. When the customer logs-in to their greenway medical software the internal printing from greenway looses the 2nd paper tray. The customer has the printer loaded twice , once for the top tray once for the second tray. Obviously the greenway software is the problem any ideas on a fix ?

  2. #2
    General Troublemaker 250+ Posts ddude's Avatar
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    Feb 2009
    Bridge, Under
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    Re: samsung ml3312nd greenway software

    The problem lies within the Greenway program, most likely the printer choices for this software is limited to virtual emulations- Easiest is to contact the helpdesk for Greenway directly and have a chat. See if they can set the printer for one that supports two-tray printing.

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