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Re: MP4500 using WINDOWS 7 (64BIT) cannot scan?
The machine requires a firmware upgrade to scan to Windows 7, which uses a more secure version of the SMB/CIFS protocol (SMB2). There are plenty of posts on the site for this issue.
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Re: MP4500 using WINDOWS 7 (64BIT) cannot scan?
If you're interested in purchasing the firmware, email me at Paul@justmanuals.com
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Re: MP4500 using WINDOWS 7 (64BIT) cannot scan?
Make sure the firmware is up to date. When setting up the scan folder give it Read and Change permissions under Sharing -> Advanced Sharing, and Security -> Edit -> Add -> Enter everyone in the box and Check Names. Give that user Modify and Read permissions at least.
If you have a username (either with or without a password) you need to enter that for folder authentication. If you don't know your username, open a command prompt and use the "set user" command; copy the username exactly, including spaces.
If you are on a domain then qualify the username with the domain, e.g. domain\username or username@domain.
You may need to lower the folder encryption setting to 56-bit under Control Panel -> Network and Sharing Center -> Advanced sharing settings -> Whatever profile you are using.
If still failing, check anti-virus and firewalls, disable all including the Windows built in (which you shouldn't be using if you have another running).
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