I've set up scanning to e-mail via Office 365 around a dozen times successfully, the steps I've taken to get it to work are:
1. Either use smtp.office365.com or their podXXXXX.outlook.com (xxxxx is their pod server number).
2. Set the machine from e-mail and the SMTP authentication account to the same user.
3. Set SMTP port to 587.
4. Make sure STARTTLS (which is via port 587) is enabled as Office 365 uses TLS.
These settings have always worked, but there is one customer which I'm having problems with, and I know it's not the MFP I'm using, as I've set up scan to e-mail via Office 365 with this MFP half a dozen times on the same firmware level. Anyway I'm getting server connection errors. The scanned job just sits there in the job queue on the MFP for several minutes before timing out. I believe that something is blocking port 587 outbound. I asked the customers I.T. rep and he checked and said nothing should be blocking it outbound or inbound. I also tried to scan back to my own personal e-mail via port 25 with no luck and my Gmail test account via port 465 (SMTP SSL) with no luck, once again I got connection timeout errors. The customers ISP appears to offer no mail server to use, grrr.
Now the IP details on the MFP are correct and I can access the internet from the MFP too, as the meter capturing software on the device can easily access the internet and then onto the meter reading server via ports 80 and 443.
I have a feeling that port 587 and by the looks of it 25 and 465 are blocked outbound by the ISP. I can understand port 25, but 587 and 465!!??? The ISP they use is a minor one and I can't find much info on it, so I may have to pass it onto their I.T. rep to investigate, but I prefer to investigate these things myself as often things get unfairly blamed on the MFP when it's not at fault.
I did a telnet to smtp.office365 on port 587 and got no response, but on my home internet connection I got a response. So it appears as if port 587 is being block on the customers network or ISP level.
Any thoughts, tips, advice etc would be greatly appreciated.
Thanks
1. Either use smtp.office365.com or their podXXXXX.outlook.com (xxxxx is their pod server number).
2. Set the machine from e-mail and the SMTP authentication account to the same user.
3. Set SMTP port to 587.
4. Make sure STARTTLS (which is via port 587) is enabled as Office 365 uses TLS.
These settings have always worked, but there is one customer which I'm having problems with, and I know it's not the MFP I'm using, as I've set up scan to e-mail via Office 365 with this MFP half a dozen times on the same firmware level. Anyway I'm getting server connection errors. The scanned job just sits there in the job queue on the MFP for several minutes before timing out. I believe that something is blocking port 587 outbound. I asked the customers I.T. rep and he checked and said nothing should be blocking it outbound or inbound. I also tried to scan back to my own personal e-mail via port 25 with no luck and my Gmail test account via port 465 (SMTP SSL) with no luck, once again I got connection timeout errors. The customers ISP appears to offer no mail server to use, grrr.
Now the IP details on the MFP are correct and I can access the internet from the MFP too, as the meter capturing software on the device can easily access the internet and then onto the meter reading server via ports 80 and 443.
I have a feeling that port 587 and by the looks of it 25 and 465 are blocked outbound by the ISP. I can understand port 25, but 587 and 465!!??? The ISP they use is a minor one and I can't find much info on it, so I may have to pass it onto their I.T. rep to investigate, but I prefer to investigate these things myself as often things get unfairly blamed on the MFP when it's not at fault.
I did a telnet to smtp.office365 on port 587 and got no response, but on my home internet connection I got a response. So it appears as if port 587 is being block on the customers network or ISP level.
Any thoughts, tips, advice etc would be greatly appreciated.
Thanks
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