Bizhub c284 wont print without restarting machine

[Doclogic]

We have a strange network issue.

Customer has bizhub c284 and complains that when printing, nothing comes out of the machine until they switch machine on and off. Customers IT support has monitored machine and says that machine regularly becomes unresponsive and web interface goes down.

The machine has worked perfectly on the customers network until a few weeks ago and the customers IT support say that nothing has changed. We have replaced HDD, memory DIMMs and switched off SNMP on TCP/IP Port monitor.

We removed the machine and set it on our network and it performs perfectly. No printing issues, no hangups and we have also monitored the web-interface which has 100% uptime. This over a period of 10 days. we return the machine and it has the same problems again almost immediately.

So it sounds like a network problem- except that a bizhub c280 setup in place of the c284 has had no issues on the customers network.

Would be grateful for any ideas on what this could be.

Cheers
Pat

Hi Pat did you come right here and if so how, we have the same problem?

[patk]

Hi

Yes- machine is back at customers 10 days no problems.

We switched machine from Auto 10/100/1000 to Auto 10/100. (The bizhub C280 that we loaned them only auto negotiates at 10/100 even though it has Gigabit ability)

we suspect that the problem is with the Cisco network switch, maybe an auto update on it- See my full update in the Konica Minolta forum

Cheers
Pat

[blackcat4866]

Congratulations. =^..^=

[douglasdouglasv]

If they use novell the machine and novell server must be within 5 minutes on their clocks or it won't print.