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  1. #1
    Trusted Tech 50+ Posts
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    Bizhub c284 wont print without restarting machine

    We have a strange network issue.

    Customer has bizhub c284 and complains that when printing, nothing comes out of the machine until they switch machine on and off. Customers IT support has monitored machine and says that machine regularly becomes unresponsive and web interface goes down.

    The machine has worked perfectly on the customers network until a few weeks ago and the customers IT support say that nothing has changed. We have replaced HDD, memory DIMMs and switched off SNMP on TCP/IP Port monitor.

    We removed the machine and set it on our network and it performs perfectly. No printing issues, no hangups and we have also monitored the web-interface which has 100% uptime. This over a period of 10 days. we return the machine and it has the same problems again almost immediately.

    So it sounds like a network problem- except that a bizhub c280 setup in place of the c284 has had no issues on the customers network.

    Would be grateful for any ideas on what this could be.

    Cheers
    Pat

  2. #2
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    Re: Bizhub c284 wont print without restarting machine

    Yes did that

    Cheers
    Pat

  3. #3
    Field Supervisor 2,500+ Posts
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    Re: Bizhub c284 wont print without restarting machine

    Try updating firmware to A9. There was a problem with SSDP that was giving symptoms like this. You can try just disabling the service via the web interface just to see if it makes a difference. Also, you may get more responses if you re-post your question in the KM forum. Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

  4. #4
    Senior Tech 250+ Posts
    Bizhub c284 wont print without restarting machine


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    Re: Bizhub c284 wont print without restarting machine

    Get their IT people to check the firewall settings on their network.Had something that sounds very similar with a c203. The machine would print initally then go dead on the network.It printed fine using a laptop and crossover cable.It turned out to be their firewall causing the issues.

  5. #5
    Service Manager 1,000+ Posts
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    Re: Bizhub c284 wont print without restarting machine

    "Link Flapping" on the Switch/Router port???


  6. #6
    Retired 10,000+ Posts
    Bizhub c284 wont print without restarting machine

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    Re: Bizhub c284 wont print without restarting machine

    Try connecting another printer on the same network cable. If the other printer does the same thing, they need to replace the network switch. I had this same problem with a Ricoh a couple of months ago.

  7. #7
    Master Of The Obvious 10,000+ Posts
    Bizhub c284 wont print without restarting machine

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    Re: Bizhub c284 wont print without restarting machine

    This is really common with Konica Minolta GigaBit/second capable printers, when installed on a 100MBs network. The fix is to change from Auto Connection Speed to a manually selected 100MBs. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Field Supervisor 1,000+ Posts
    Bizhub c284 wont print without restarting machine

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    Re: Bizhub c284 wont print without restarting machine

    Quote Originally Posted by blackcat4866 View Post
    This is really common with Konica Minolta GigaBit/second capable printers, when installed on a 100MBs network. The fix is to change from Auto Connection Speed to a manually selected 100MBs. =^..^=
    This is exactly what I would be doing.
    Please don't ask me for firmware or service manuals as refusal often offends.

  9. #9
    Service Manager 5,000+ Posts
    Bizhub c284 wont print without restarting machine


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    Lightbulb Re: Bizhub c284 wont print without restarting machine

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


    http://www.justmanuals.com


    paul@justmanuals.com

  10. #10
    Technician supertype's Avatar
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    Re: Bizhub c284 wont print without restarting machine

    has anyone checked for another machine or device that's capturing the copiers IP address?

    Ping the IP address of the copier and unplug its network connection, wait for a bit and see if it starts pinging again.

    try setting it up above the DHCP range if its not already.

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