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  1. #11
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    user=supervisor and password=supervisor should get you in.
    Supervisor mode allows you to 'supervise' administrators.

    You should be able to change the details from there.
    Team Leader/Technical Specialist: CMYK Digital Solutions Ltd

  2. #12
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    3224

    The olny away you going to over come this issue is changing the NVRAM.
    We can all Win, but at the end we all loose. Save the greyhound

  3. #13
    IT Technician 100+ Posts fausto1981's Avatar
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    well if you want to reset the admin password from the Web Image Monitor the only way I know is by loggin in as supervisor and resetting the admin password from there.

    The other one in service mode is a little dangerous because it deletes all the NCS settings on the machine.

  4. #14
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Quote Originally Posted by fausto1981 View Post
    well if you want to reset the admin password from the Web Image Monitor the only way I know is by loggin in as supervisor and resetting the admin password from there.

    The other one in service mode is a little dangerous because it deletes all the NCS settings on the machine.
    HI Fausto, what if he uploaded system to SD
    We can all Win, but at the end we all loose. Save the greyhound

  5. #15
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    As far as I am aware uploading to SD then later restoring would also revert the machine back to the original (unknown) admin pasword.
    Team Leader/Technical Specialist: CMYK Digital Solutions Ltd

  6. #16
    Service Manager 250+ Posts unisys12's Avatar
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    Not sure what happened yesterday, I tried replying but... not post! Oh well!

    I tried logging in as "supervisor" and that wouldn't let me in either. So! Since I have everything set-up on the machine already, I am going to work on getting in touch with the old IT guy that looked over the machine. If he doesn't remember the log-in info, then I will start saving data and reloading, followed by the SP's you guys mentioned earlier.

    Thanks for everyone's suggestions on this and I will update this thread again when I get a chance to go back.

  7. #17
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    I would go in the direction of the post made by "copyman20" and reset the NIB. The "supervisor" login isn't valid on this model MFP.

    1) (IMPORTANT) Print a configuration sheet at the beginning. You will need the configuration sheet to restore the network settings.
    2) Enter SP mode.
    3) Enter SP 5-801-011 (Memory Clear > NCS).
    4) Press [Execute].
    5) You will be asked for confirmation. (IMPORTANT) This will reset all of the network and interface settings. Make sure you have printed the configuration sheet. Press [Execute] once again.
    6) Turn off the device, then turn it back on.
    7) Restore all the network settings to the values of the configuration sheet.
    8) The above steps should have reset the password to the factory default, "password".
    9) Finally, the customer should log in to the device and change the password to their own. This can be done using Web Image Monitor or telnet ("passwd" command).

  8. #18
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Hi Phillip, Important some info, try out 5-801-11 NCS forget it nothing happen,
    Steve was right enter as supervisor for user login but he forgot to say, on password is requierd for Web Image Monitor, I´ve tried it out ***** it works MP 4500, when I get home i`ll edit post with print screens
    We can all Win, but at the end we all loose. Save the greyhound

  9. #19
    Field Supervisor 2,500+ Posts
    Ricoh Web Image Monitor ?

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    As copyman says, use 5801-11 to reset network settings. I have had this issue a couple of times.

    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

  10. #20
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Quote Originally Posted by GCOP_Tek View Post
    I would go in the direction of the post made by "copyman20" and reset the NIB. The "supervisor" login isn't valid on this model MFP.

    1) (IMPORTANT) Print a configuration sheet at the beginning. You will need the configuration sheet to restore the network settings.
    2) Enter SP mode.
    3) Enter SP 5-801-011 (Memory Clear > NCS).
    4) Press [Execute].
    5) You will be asked for confirmation. (IMPORTANT) This will reset all of the network and interface settings. Make sure you have printed the configuration sheet. Press [Execute] once again.
    6) Turn off the device, then turn it back on.
    7) Restore all the network settings to the values of the configuration sheet.
    8) The above steps should have reset the password to the factory default, "password".
    9) Finally, the customer should log in to the device and change the password to their own. This can be done using Web Image Monitor or telnet ("passwd" command).
    One again, 5-801-11 NCS does not reset WIM password.
    We can all Win, but at the end we all loose. Save the greyhound

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