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  1. #1
    Service Manager 250+ Posts unisys12's Avatar
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    Ricoh Web Image Monitor ?

    Is there a way that anyone knows of to reset the username and password for the Admin log in for the WIM?


  2. #2
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Quote Originally Posted by unisys12 View Post
    Is there a way that anyone knows of to reset the username and password for the Admin log in for the WIM?
    Im not certain there is a way, I think youll have to uninstall software

    We can all Win, but at the end we all loose. Save the greyhound

  3. #3
    Field Supervisor 1,000+ Posts rthonpm's Avatar
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    Lightbulb

    Try SP 5-828-74, or something in that subset. Those are usually the network settings SP's. This worked on the LD238c, but I don't know about the next generation up (the 'admin', no password boxes). For those you may want to try SP 5-801-10 (network service clear).


  4. #4
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Quote Originally Posted by iMind View Post
    Im not certain there is a way, I think youll have to uninstall software
    Sorry I was thinking of smart device monitor, LOL

    We can all Win, but at the end we all loose. Save the greyhound

  5. #5
    Service Manager 250+ Posts unisys12's Avatar
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    Thanks for the suggestions... although I forgot to mention what machine it was for. That would have given a bit more of a clue as to how to resolve this. It's a Savin 3224, so...

    Thanks again guys! I will be back at the machine on Monday to set-up scan to e-mail. Today, I was setting up print and scan to folder and while showing their new IT guy about the machine I started telling him about the easiest way to manage users and I tried to log in and boom... Biscuits burnt!


  6. #6
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Quote Originally Posted by unisys12 View Post
    Thanks for the suggestions... although I forgot to mention what machine it was for. That would have given a bit more of a clue as to how to resolve this. It's a Savin 3224, so...

    Thanks again guys! I will be back at the machine on Monday to set-up scan to e-mail. Today, I was setting up print and scan to folder and while showing their new IT guy about the machine I started telling him about the easiest way to manage users and I tried to log in and boom... Biscuits burnt!
    are you talking about DSC224:
    Type the user name and the password, and then click [OK].

    Type only the password in this dialog box. The factory default password is
    password.


    We can all Win, but at the end we all loose. Save the greyhound

  7. #7
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Quote Originally Posted by iMind View Post
    are you talking about DSC224:
    Type the user name and the password, and then click [OK].
    Type only the password in this dialog box. The factory default password is
    password.
    same Dsc 332
    Enter your user name and password,
    and then click
    [OK].

    To use the factory default account,
    enter no user name and enter
    password for the password.


    We can all Win, but at the end we all loose. Save the greyhound

  8. #8
    Service Manager 250+ Posts unisys12's Avatar
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    Quote Originally Posted by iMind View Post
    same Dsc 332
    Enter your user name and password,
    and then click
    [OK].
    To use the factory default account,
    enter no user name and enter
    password for the password.

    yeah, I know all that, but what has happened is that this machine has had it's default username and password changed. You can do this, from admin mode, in WIM. Very few accounts actually do this, but this one did. Now, the new IT person would like to be able to use this feature, but he can't since he doesn't know the changed admin log in info.

    Remeber, this is more of a "want" thing than anything else. I just want to know how to reset this after it has been changed and if not, then fine. The only reason I have not called Tech support on this topic is because I am not formally trained on this product and I have first hand experience with how that goes!

    Thanks again


  9. #9
    Senior Tech Australia morocas's Avatar
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    Did you try user: admin password: password.
    There may also be user: supervisor password: password.


  10. #10
    Senior Tech 100+ Posts copyman20's Avatar
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    try resetting the NCS in the SP 5801-11 (not sure about 11 part) but if you reset the NCS it will reset all your network setting, so before you do that, make a copy of your setting. You could also try Supervisor for username. If you use the supervisor login the only thing you could do this it is to change the admin logins password

    gook luck


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