Sharp MX-2300n Scan to email errors

[CopierTechofOmens]

Hi BillClark22, I was wondering you got scan to folder working? I have tried everything and can't get it to work. I even tried scan to desktop using the sharpdesk utility, it's able to recognize the copier when I put in the IP address, but when I scan a document, it says "selected servers are not found".

Can someone help me out here please, really appreciate it.

Ok your turn.

You using version Network scanner tool vers. 3.2?

[WiseWun]

Yes, I am using version 3.2, it's build-in with the Sharpdesk software.

[CopierTechofOmens]

Then your problem sounds like firewall/virus software related. I would turn off the firewall to eliminate that first. Sometimes I have to configure the firewall to allow incoming echo requests, time stamps, etc.

Firewalls let stuff out easier then in.

[tmaged]

Bueller.............Bueller....................... Bueller ?

[alancollin]

We had the same problem which was resolved by enabling netbios over tcp/ip. Image attached for reference. It's found under the properties page for your network card.

[patf]

What model are you working on ? I've had zero problems setting up any of the Sharps for any scanning with the exception of the new model MX-2600 & MX-3100N. I've got all the SMTP settings in, & on one of the machines, the connection test even succeeds. But when I go to scan, the selected servers not found error comes up. The other one, I can't get the connection test to even work. I've set up probably 100 machines with scan to email. I even called the hotline to see if there are any known issues.
P.S. The new machines support SSL SMTP connections.

Your issue sounds like it might be firewall related???

I'm having the same problem right now with a MX 3110N. I used the mail servers ip address. I enabled ssl through port 587 which is the correct port. I set up a deticated email account for the copier. I enabled authentication and ran the connection test. The test succeeded and I submitted my settings and updated it but as soon as I went to the copier to try to scan to email its a no go. It scans to network folders just fine and inbound routing is enabled to forward the faxes to a folder and there's no problems there. Just scan to email. I called the Sharp hotline and they said they didn't know what to tell me. It should work but it doesn't.

[tmaged]

I'm having the same problem right now with a MX 3110N. I used the mail servers ip address. I enabled ssl through port 587 which is the correct port. I set up a deticated email account for the copier. I enabled authentication and ran the connection test. The test succeeded and I submitted my settings and updated it but as soon as I went to the copier to try to scan to email its a no go. It scans to network folders just fine and inbound routing is enabled to forward the faxes to a folder and there's no problems there. Just scan to email. I called the Sharp hotline and they said they didn't know what to tell me. It should work but it doesn't.

Is it the ISP's email, customers or third party. I've found that some ISP's will block ports that aren't used by their SMTP server. The connection test works because it does find the server, but when you try to actually send, it doesn't work.

[MFPTech]

Check again the following

Firewall
IP / Mac filtering
SMTP (Port, Authentication)
Sender / Admin email address
Subject / text
Junk mail

[jessmoi]

Latest Update: I tried using IP numbers for DNS & SMTP servers but all I got was the consistent "Selected servers cannot be found" error, even though I can successfully ping every DNS or SMTP server I tried to use. The different email accounts I've tried to use are verified to be working from the site so I'm at a loss as to what the issue is. Thanks.

Bill

How did you get the IPs for the SMTP server and DNS?
I had to use command prompt and ping the smtp server name to see the IP address that was actually going out. This was also the IP that our firewall was allowing and fixed the issue right away!

Using the MX-3110N