This may belong in the KM forum, but wanted a broader audience to see if I can get an answer...New C554e, version G9 function ver 6. Email settings copied over from older C554 (non-E), along with all other network settings. Put the MFP in DHCP to allow import of old one touch data, and all is well. Tested scan to email and MFP works perfectly. Now it's time for driver update, so I put MFP back in original static IP and setup all the drivers, again no issue. Go to instruct users how to use one touch buttons and I get a "server connect error". About 1/2 hour of trouble shooting gets me nowhere, so I put the MFP back in DHCP and presto, Email works again. Back to original static IP and "server connect error".
They are using *****-***.mail. protection.outlook.com, port 25, no authentication. Smaller 25E sitting across the hall works just fine with same settings. I think it's a DHCP issue and the rep has this IP tied to the original MFPs mac address, but he says no, they don't use reservations. Any ideas? TIA EMujo
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