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  1. #1
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    Production Color, how many calls per day?

    Trying to get an idea of how many calls a day is normal for production color tech on average ?
    Thank you !
    Mike

  2. #2
    Master Of The Obvious 10,000+ Posts
    Production Color, how many calls per day?

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    Re: Production Color, how many calls per day?

    What is normal? Sometimes 5, sometimes 1. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Gavin_Parkes
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    Re: Production Color, how many calls per day?

    I work on PPD Only (Konica and Ricoh) and unless the customer has more that one machine on site that's causing issues then one call per day.
    But to be honest if you're doing a proper MCP you can't do more.

  4. #4
    Service Manager 1,000+ Posts
    Production Color, how many calls per day?


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    Re: Production Color, how many calls per day?

    sharp polaris machines are very easy to service and pm. We rebuild fusers at the shop. Aside from wacky codes you can typically be in and out in an hour

  5. #5
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    Re: Production Color, how many calls per day?

    I should go color..... i work on B/W and have like 10 calls per day average....

    Sent from my SM-G930V using Tapatalk

  6. #6
    Master Of The Obvious 10,000+ Posts
    Production Color, how many calls per day?

    blackcat4866's Avatar
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    Re: Production Color, how many calls per day?

    Quote Originally Posted by patrickjlc View Post
    I should go color..... i work on B/W and have like 10 calls per day average....

    Sent from my SM-G930V using Tapatalk
    You'd notice one difference. When you do 10 calls that's 4 hours driving, 4 hours working, and lunch. When you do one call a day, that's 9 hours working, 0 hours driving, no lunch. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    Field Supervisor 500+ Posts
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    Re: Production Color, how many calls per day?

    Production machines are quite a bit different than run of the mill copiers. The people are more knowledgeable about operation but pickier about the output quality. Most Ricoh production are built as replaceable assys. You swap and rebuild cores in shop. Fusers on some assemblies take 2-3 hours alone. An answer to your question is it depends. We do not have many production machines company wide so most of us work on entire line. I only have 2 production machines and I see them on average 1xmonth. Swap out assemblies and have the customer running within an hour. Rebuild assemblies about 4 hours/month average.
    I've proved mathematics wrong. 1 + 1 doesn't always equal 2.........


    Especially when it comes to sex

  8. #8
    Senior Tech 100+ Posts khattab.al.masry's Avatar
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    Re: Production Color, how many calls per day?

    That depend your preventive maintenance
    Make all what you should doing with your preventive maintenance and i promise you
    Your calling will reduce.

    Sent from my SM-J700H using Tapatalk

  9. #9
    Senior Tech 250+ Posts
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    Re: Production Color, how many calls per day?

    Quote Originally Posted by dhg View Post
    Trying to get an idea of how many calls a day is normal for production color tech on average ?
    Thank you !
    Mike
    Are production color spec does Average 2.2 calls a day....he is dam good
    .
    .

    Sent from my SM-N920V using Tapatalk

  10. #10
    Field Supervisor 500+ Posts JLSam's Avatar
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    Re: Production Color, how many calls per day?

    I don't know why you would separate bw tech from color. The engineering is basically the same.

    But i average 3 calls a day. Sometimes i have 6.



    Sent from my ONEPLUS A5000 using Tapatalk

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