well... in my opinion, the RICOH is the one to go with cause the customer rarely has to see a service tech other than when a PM is necc... i'm a technician that works on both machine brands and i have always reverted back to the ricoh's. you constantly have to see the kyocera's for lightness issues and jamming, leaking toner, etc... but with the ricoh's you can almost go by a schedule for service, i love them. just take it from a guy who works on both, you'll be much happier with a ricoh, kyocera parts break easily, especially if you have employee's that are kinda hard on the equipment when it jams. they'll break off the TC unit by closing the conveying door too hard, happens all the time...
hope this helps and get back to me if you have anymore questions
cameron webb
Desert Office Solutions |