“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
Insurance is vital and make sure the real bosses ie people who will get hit with the lawsuit know whats going on. If your in a big company with a legal department of its own etc then i doubt you have to worry much but if i was with a small dealership find out what is in place. whats the offcial policy of your company?
Remeber you may never actually "bring down" or be to blame for any issue on the customers network but if the customer accuses you/your employer someone still has to deal with the lawsuit.
No point your supervisor/call controller saying to you over the phone "well you go its a simple task" and the directors turning round saying well you broke our policys/regulations your responsible!!
If the company do keep asking you to do network calls ask for formal training preferably with certification which people recognise A+ and N+ are a good start. While its good of them to give you a few days shadowing the network guru of the company or a few old computers and what not to play with.
It may even be really good for the way you like to learn and develop but means you have nothing to show either customer or potential employers ;-)
Dont ever bite off more than you can chew and I would advise you document all that you do (keep a copy and leave a copy with the m/c or cusomer) and explain clearly to others what you have done.
Documenting the calls covers you (best if you can get it signed while at the customers) and of course is useful for remebering what you did last time both at that customers and others.
I advice all copier techs to seriously consider taking short courses in IT.Forget this rubbish of being only a copier tech or old time copier-tech. be old physically but mentally young. The term photocopier itself is next to obsolete. modern digital copiers are essentially network devices. its therefore important that a technician be highly knowledgeable in all technical aspects of these modern machines in order to keep abreast of the technological advances and maintain the market. modern copiers are essentially IT EQUIPMENT. Thanks.
Unfortunatly us old school copier techs have had to come into the world of IT.
But the IT techs (in my experience) seem to think we are an inferior species!!
Example..... I posted an issue 3 days ago, installed a ricoh cl7300 printer & setup on customers network with their remote support centre.
Following day i get a call saying nothing printing, turns out out that remote support people had been looking through web monitor & locked printer down to one IP address!!
Who gets the blame?? 'YOUR PRINTER DOESNT WORK!!'
Bloody IT techs eh!!
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