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  1. #1
    Trusted Tech 50+ Posts
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    Mar 2009
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    Post Does anyone have a operational plan for a copier service department i can look at.

    please help! I would like to improve this business.

  2. #2
    Join Date
    Jun 2010
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    This is probably a thread of its own. There are so many factors that go into this that one plan might not work for another office. The size of the territory, the numbers of machines contained within, the number of technicians, the number and type of support personnel, the way the revenue or liabilities are applied to the department, and the scope of the duties attributed to the department can radically alter the operational plan. Oh, and location.
    First, you need to determine the scope of your operations. If it really includes everything, then you should have to deal with dispatch, technical service, setup and delivery, supplies, and parts. Based on the size of your organization, you may be able to combine some of these. For instance, parts and supplies may be warehoused and operated by one person.
    Next determine your financial goals. For example, parts cost should be around 12% of your total monthly revenue, labor costs should be around 35 percent, other operational costs (tech supplies, mileage, freight, etc.) should be about 5-10%. But you still need to consider warehousing, utilities, and delivery vehicles. In order to actually set the goals, you may want to determine what the current cost is and then look at the workflow to understand if it is really running efficiently.
    One thing I have to say is key to making this all work is hiring. Hire the right people the first time. It will cost you lost time and money in training, lost revenue from disgruntled customers, and the loss of morale in your department when the wrong person is hired.

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