Customer Service...............everyone get that??!!!??!!!
It is the copier sales companys responsibility for training and yours for learning, someone needs to be the key operator. The leasing company has nothing to do with your copier nor training, only to loan you the money to buy/lease it. If the copier sales company self leases, then they still hold responsibility for your happiness.
So, obviously someone in sales, service or customer service is lacking within the company you are dealing with now. I would also place some onus on you to be willing to learn your machine and its capabilities and functions. Though, I do appreciate the fact that things are complicated, like me, all I want is that it does what I need and I don't need 6 different ways to do it.
Today , almost all copiers are pretty much the same when it comes to complexity, after all they are performing various functions such as copy, print, scan and fax, fold, staple, spindle and mutilate, along with all the network and email permutations.
Again, I would go back and recommend Jomama46s' advice, look for references of happy customers and not so much the unit itself. Then when a unit or several models are recommended, then I would come online and see what people think of that particular make and model.
My 3 cents worth and YMMV.
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