Ricoh Aficio MP2500 Wont Scan to Email Issue

[creighhill]

Hey Guys, I've spent several hours on the setup of this machine. I transferred this copier from another office. The scan to email was working perfect. The only thing that has changed is the location and internet supplier. When I test the connection on both the email and interface both test connect to the server. Any help would be greatly appreciated. I have attached several snap shots.

Thanks, Creigh Hill

[ruben]

Is the machine on static IP or DHCP? If static, set it to DHCP. It could be incorrect DNS or Gateway settings.

If DHCP, could be blocked on ISP end.

[allan]

the port sugests SSL. Is that setup on the machine? Also things like SMTP Authentication and POP before SMTP could cause problems. What message do you get when you scan?

[sandmanmac]

the port sugests SSL. Is that setup on the machine?

If encryption is required, this machine doesn't support it.
.......Although I just realized that this thread is a month old, so the poster has probably determined that by now