Ricoh Aficio MP2500 Wont Scan to Email Issue

[creighhill]

Hey Guys, I've spent several hours on the setup of this machine. I transferred this copier from another office. The scan to email was working perfect. The only thing that has changed is the location and internet supplier. When I test the connection on both the email and interface both test connect to the server. Any help would be greatly appreciated. I have attached several snap shots.

Thanks, Creigh Hill

[ruben]

Re: Ricoh Aficio MP2500 Wont Scan to Email Issue

Is the machine on static IP or DHCP? If static, set it to DHCP. It could be incorrect DNS or Gateway settings.

If DHCP, could be blocked on ISP end.

[allan]

Re: Ricoh Aficio MP2500 Wont Scan to Email Issue

the port sugests SSL. Is that setup on the machine? Also things like SMTP Authentication and POP before SMTP could cause problems. What message do you get when you scan?

[sandmanmac]

Re: Ricoh Aficio MP2500 Wont Scan to Email Issue

the port sugests SSL. Is that setup on the machine?

If encryption is required, this machine doesn't support it.
.......Although I just realized that this thread is a month old, so the poster has probably determined that by now