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  1. #1
    Trusted Tech 50+ Posts
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    4150 - toner cartridge not installed correctly

    I just thought I would see if any of you had ideas on this error message: "toner not installed correctly" before going out to check the issue. Customer already tried a new toner cart. but got the same message. What would you recommend I check first to resolve this error? Thanks.

    Sorry, I meant to put this post under Xerox. I have put it there now, but could not find a way to delete this so I am editing it.
    Last edited by sbtiti; 03-09-2015 at 07:06 PM. Reason: put in wrong area

  2. #2
    Field Supervisor 500+ Posts Luther's Avatar
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    May 2006
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    Re: 4150 - toner cartridge not installed correctly

    its due to a bad RFID tag on the toner, its a small square sticker with a spiral on it, try pressing on it and re-inserting it,
    Xerox is aware of the problem, just give them a call and ask for a replacement toner

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