Ricoh DX3243 - not adding ink

[Polarbear]

Hi

I am stumped!

I have a Ricoh DX3242 that will not add ink to the drum no matter what I do. I have tested the ink motor and know that it works - when I do a motor test in the machine, I can clearly hear it.

I have had the drum unit open about 4 times today, to check what is going on!

I have checked the pump mechanism and cannot find anything broken or missing - except that the nozzles where the pump fits on, are also empty....

All I know is, there is no ink getting into the drum! Changed the ink pack also with no improvement.

Ran the add ink routine probably about 20 or more times today - no change.

I would appreciate any advice that can be sent my way - please!

[usta]

Giristeki izgarayi dok.
Pompayi degistir.
Iyi sanslar

[laitang]

Remove the drum unit out of machine.
Remove clothe screen and clamper
Remove 4 screw to open the metal screen, you will see the ink pump unit
Supply 24v DC to ink motor (note the +, - pole) then u can check the operation of ink pump: if motor rotate but ink not supply, perhap the pipe stuck, then u can clear it. Sorry or my english.