Originally Posted by
Iowatech
It sounds like the drum drive couplings are not aligned.
The first step is to make sure the drum is locked in the home position. Like when you normally remove the drum.
Then look at the coupling on the back of the drum, and compare it to the coupling in the back of the drum cavity on the machine. Those need to match. If not, you need to turn the coupling in the back of the drum cavity so that they do. I find a sturdy pair of needle nosed pliers and some elbow grease will do the trick, but your mileage may vary with that.
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