EZ 590 U new drum "error T69-569"

[alejandra]

I just bought a new ink drum for my EZ 590 U risograph. When I put it in it says " System Error. Turn Main power on and off. If recovery has failed. Call service" and the code T69-569. Am I doing something wrong (should I enter some kind of code etc) or was I sold the wrong drum for my riso model? It says Riso EZ Color Drum in the drum.

Any help would be greatly appreciated!!!

Thanks,
Alejandra

[ldfrepairs]

Did you ever figure out the solution? if not then first you will need to set the drum color. test mode 890 then inking code