ACM Technologies, Inc.
Copier and Printer Service Technician
Job Description

Job Scope: This position is responsible for providing phone based technical support for ACM customers, coordinating warranty replacement parts for equipments, and supporting the in-house QA/QC lab


Job Responsibilities
· Provide phone and email based technical support to dealers for Konica Minolta, Toshiba, and Copystar copiers, printers, and MFPs
· Provide phone and email based technical support to dealers for remanufactured printer supplies
· Help review and process warranty parts claims on equipment
· Maintain equipment certification on all equipment currently offered by ACM
· Maintain in-house fleet of copiers, printers, and fax machine by providing equipment diagnostic, repair and replacement
· Conduct parts research on OEM Parts to provide customers with the proper part number
· Test and evaluate remanufactured and compatible printer cartridges in the ACM QA/AC lab
· Inspect and assess defective cartridges returned by customer, and provide feedback to factory on product improvement

Job Requirements / Experience
· Five or more years experience as a copier and printer service technician or a similar technical support role
· Ability to remotely diagnose problems with copier and printer hardware and provide recommendations to customers
· Experience with diagnostics and repair of common printer and copier models
· Prior experience with Konica Minolta, Toshiba, and Copystar equipment lines a strong plus!
· Strong interpersonal and customer service skills
· Must be flexibility and be able to adapt to new tasks and responsibilities
· Ability to lift and handle up to 25 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving.

ACM Technologies, Inc. offers a competitive compensation package that includes: base salary, medical/dental/vision benefits and 401K plan.

For more company information, please visit our website at:
http://www.acmtech.com

To Apply:
Please forward cover letter with resume via email to
HR@acmtech.com