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  1. #1
    Senior Tech 100+ Posts
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    error receiving from RightFax server.

    We have a new KM machine in a hospital that is getting errors receiving from a RightFax server or it distorts the image. all other faxes are fine. any ideas?

  2. #2
    Not a service manager 2,500+ Posts Iowatech's Avatar
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    Re: error receiving from RightFax server.

    That sounds like a problem with Rightfax. They may need to install an upgrade or something.
    The last Konica I worked on was analog, so take this for what it is worth. But if you can disable some of the more advanced fax features temporarily for troubleshooting, you might try that. ECM is a good place to start.
    If you add the error codes and maybe even pictures of the distorted images, post this question over here:

    http://www.copytechnet.com/forums/konica-minolta/

    They know more about modern KM equipment than me.

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