Oki C9800 "communication error"

[gorymeraz]

A communication error could also be a bad HDD see the following thread on oasq.com:
http://www.oasq.com/OKI-9800-Communi...43151-1-1.html

that was the first thing i tried, i bought a new HDD and it didnt work

[JustManuals]

I just checked, this firmware isn't available. It could also be a problem with the hard drive. Your best bet is to call Okidata direct. Where did you buy this printer?


Paul@justmanuals.com

[Tonerbomb]

this animal is Fiery driven, so I would consider reloading the Fiery system.......

[gorymeraz]

I just checked, this firmware isn't available. It could also be a problem with the hard drive. Your best bet is to call Okidata direct. Where did you buy this printer?


Paul@justmanuals.com

it was bought on "mercadolibre.com.mx", its like the "bestbuy" for latinamerica, according to the guy that sold that printer to us it was working perfectly...

we bought an hdd and it didnt work, i didnt try the hdd, it was mi father, i was out of town at that time, right now the printer DOES NOT have an hdd conected.

i will try to contact okidata, but usually csr service sucks.

[gorymeraz]

this animal is Fiery driven, so I would consider reloading the Fiery system.......

how do i do that?

[Eric1968]

it was bought on "mercadolibre.com.mx", its like the "bestbuy" for latinamerica, according to the guy that sold that printer to us it was working perfectly...

we bought an hdd and it didnt work, i didnt try the hdd, it was mi father, i was out of town at that time, right now the printer DOES NOT have an hdd conected.

i will try to contact okidata, but usually csr service sucks.

The HDD of the C9800 contains the Fiery software. That can also explain the error.

[Tonerbomb]

It's time for a service call from a trained technician, or an RA to send it back............................

[gorymeraz]

The HDD of the C9800 contains the Fiery software. That can also explain the error.

so if i buy a new hdd it should work? i mean, mi dad says he already tried a new hdd on the printer but it didnt work so he returned the hdd

[gorymeraz]

It's time for a service call from a trained technician, or an RA to send it back............................

return where? haha its a used printer, i did not bought it from OKI directly.

does oki provides service calls in mexico?

[Tonerbomb]

return where? haha its a used printer, i did not bought it from OKI directly.

does oki provides service calls in mexico?

Okidata is an international company, you should contact them for possible local service locations. Since it is a used printer all factory warranty is most likely null and void. You should contact the seller for any type of return. Just like EBAY buyer be ware!!!!!