Oki C9800 "communication error"

**gorymeraz** · 12-15-2013

Hello, i have an oki C9800 printer, i bought it recently, i turn on the printer and it says "checking system, wait for 5 minutes", after that it says "communication error" whitout any kind of error code, and it doesnt let me do anything else, it gets blocked, so what can i do? i already tried to change the drums and toner and it stills says the same thing, i tried to connect it to my computer and stills says the same thing.

hope you can help me

**CT Copier Repair** · 12-15-2013

Firmware

**gorymeraz** · 12-15-2013

Originally Posted by CT Copier Repair

Firmware

hello, im not a techinican, only a user, but i guess that with firmware you are talking about the software of the printare? what can i do? is there a way to reset it like in a compute? or something.

**JustManuals** · 12-15-2013

No, You have to update the frimware.

**Eric1968** · 12-15-2013

It seems you bought the MFP version of the C9800. The printer can't communicate with the scanner. Had this error a few years ago. Firmware didn't solve it then. It was a faulty interface board between the scanner and the printer. Firmware should be loaded using the Maintenance Utility (I think Paul can provide you with all the software). But you really should know what you're doing. Loading the wrong firmware can render your machine useless.

You can also disconnect the scanner and remove the interface board (the board the scanner connects to). You should be able to use the machine but only as a printer.

**gorymeraz** · 12-15-2013

Originally Posted by Eric1968

It seems you bought the MFP version of the C9800. The printer can't communicate with the scanner. Had this error a few years ago. Firmware didn't solve it then. It was a faulty interface board between the scanner and the printer. Firmware should be loaded using the Maintenance Utility (I think Paul can provide you with all the software). But you really should know what you're doing. Loading the wrong firmware can render your machine useless.

You can also disconnect the scanner and remove the interface board (the board the scanner connects to). You should be able to use the machine but only as a printer.

i would rather prefer the second option

do you know how can i disconnect the scanner from de printer? cause i can not see any scanner on it or something like that

i can also do the second thing if you provide me whit the steps onhow to do it, i would really aprecciate that

, i mean, the printer does not work at all right now, so if i screw it it would be same :P

PD: i dont think i have an scanner

the mfp is this one

and i have this one:

i mean, whitout the scanner

**Eric1968** · 12-15-2013

Originally Posted by gorymeraz

i would rather prefer the second option

do you know how can i disconnect the scanner from de printer? cause i can not see any scanner on it or something like that

i can also do the second thing if you provide me whit the steps onhow to do it, i would really aprecciate that

, i mean, the printer does not work at all right now, so if i screw it it would be same :P

PD: i dont think i have an scanner

the mfp is this one

and i have this one:

i mean, whitout the scanner

Ok, you don't have the scanner unit. Then loading firmware is the only option.