User called saying their plotter is having a printhead rejection issue. The plotter continuously rejects the second Photo Black/Grey (head 6?). The panel displays "Printhead Replacement Incomplete Restart It". I followed the document I found on CSN about this error. Initiate printhead replacement, turn power off, remove all the heads, turn back on, reinstall heads when asked. Rejection continues. I also tried swapping the 1st & 2nd heads. Cleaned all head contacts. Reseated the 5th & 6th flex cables on the carriage PCA. Issue stays with the slot. That document suggests the tubes may have to be replaced. Really?? I've ordered the Carriage Flex Cables and Carriage PCA. Can anyone chime in on this issue and if these parts will remedy the issue?
Thanks everyone
Lance
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