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  1. #1
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    HP DJ800, second opinion

    The plotter shows a diagram of the plotter on the screen with a flashing X over the right hand side. I have never seen that before, nor had the guy I used for tech support. I couldn't find it in the manual. I pulled the nic and the formatter. The hdd was hot. Had probably been sitting like that for a day. I ordered a new formatter with the disc and a new dimm. Should this fix the issue or could there be another issue?
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  2. #2
    Service Manager 1,000+ Posts
    HP DJ800, second opinion


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    Re: HP DJ800, second opinion

    Have seen that icon when performing the emergency firmware loading procedure (think that was it.....been a while). The HDD/formatter should take care of the problem. Good call on ordering the DIMM too. It may have gotten fried if the HDD was that hot.

  3. #3
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    HP DJ800, second opinion

    Kiran Otter's Avatar
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    Re: HP DJ800, second opinion

    I had this for the first time a couple months ago, and it was a failed electronics module.

    Kiran

  4. #4
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: HP DJ800, second opinion

    Quote Originally Posted by Kiran Otter View Post
    I had this for the first time a couple months ago, and it was a failed electronics module.

    Kiran
    Thanks for the reply. Still waiting for parts. Will update.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  5. #5
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: HP DJ800, second opinion

    I forgot to update. Repair just happened last week. The electronic module fixed the issue. Once it started to boot, got 63.03 code which was confusing because it wasn't networked. Found the error was in the tn620. After getting it to boot, I reinstalled the old formatter and verified that it was also bad. Working great.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

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