6040 reset roller kit

[roho]

After replacing a rollerkit on a 6040, I am not able to reset the counter. I've put in a secondary assembly as ordered by the tech who first went to the call, the device has the latest firmware, any suggestions? Thanks!

[theengel]

Did you try googling it?

Solved: CM6040 roller kit out - HP Support Forum - 5072697

[roho]

I did see that, however the housing was replaced. I returned and inspected both the old and new housing, didn't see any problems with the spring. I replaced the transfer roller with a new one and the message cleared. I guess the first roller had an issue. Thanks for the tip!

[subaro]

After replacing a rollerkit on a 6040, I am not able to reset the counter. I've put in a secondary assembly as ordered by the tech who first went to the call, the device has the latest firmware, any suggestions? Thanks!

Next time around, you should post the entire and correct model of the machine. There is no hp 6040 . There is however a CM6040. One could imagine or guess the model, but that would be wasting time if is was not the one you were referring too.