Have a strange one here.
User is printing on 11x17 full color photos (no photo paper, just plain 'ol paper). One page may come out. The second gets jammed in the fuser with 13.0A.00. I also noticed A LOT of 13.09.00 in the event log. I used a toner cloth to clean the underside of the fuser and the interior of the printer underneath the fuser. Checked the fuser inlet sensor flag. Cleaned the associated sensor. Everything "good" here. 8.5x11 is fine. No jamming.
Here's what I'm wondering and if anyone has any input, I'd love to hear. I read on other forums that the margins may be to small and the toner "sticks" to the fusing roller (outside of physical heating?) and it starts to accordion in the fuser. This is exactly what is happening here.
I searched the user and service manuals. Can't find a reference of what the minimum margins are for the 5550. I found someone say the minimum margins are 0.17" all the way around?
I thought of this after I left the site. I initially was thinking fuser, but, ALL internal prints on both 8.5x11 and 11x17 are fine. NO jamming.
Any input would be of great help.
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