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  1. #1
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    Question HP P3015 duplex jams error 13.12

    Jams only when duplexing, as paper is getting pulled in for 2nd side. Machine has 340K. Fuser is at about half of its yield. It is intermittent for know. Any suggestions or has anyone experienced this before?

    Happy Thanksgiving
    Hoosierdaddy


  2. #2
    Senior Tech 250+ Posts
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    Re: HP P3015 duplex jams error 13.12

    Pickup roller good? OEM toner? Paper tray set EXACTLY to LTR (to far behind hash mark, intermittent pick up; to far forward of the hash mark, it's to tight against the sep pad and won't pick up)?

    Never experienced this error personally.


  3. #3
    Field Supervisor 500+ Posts Wild Bill's Avatar
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    Re: HP P3015 duplex jams error 13.12

    Quote Originally Posted by Hoosierdaddy View Post
    Jams only when duplexing, as paper is getting pulled in for 2nd side. Machine has 340K. Fuser is at about half of its yield. It is intermittent for know. Any suggestions or has anyone experienced this before?

    Happy Thanksgiving
    Hoosierdaddy
    There is a gear on a swivel on the exit drive assembly. Pull the fuser out and carefully give it a bit of oil to make sure it isnt getting stuck when it duplexes.

    Izzy

  4. #4
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    Re: HP P3015 duplex jams error 13.12

    Quote Originally Posted by Wild Bill View Post
    There is a gear on a swivel on the exit drive assembly. Pull the fuser out and carefully give it a bit of oil to make sure it isnt getting stuck when it duplexes.
    I will do that. Thanks for the reply


  5. #5
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: HP P3015 duplex jams error 13.12

    i guess we have to assume that you have checked the duplex path for obstructions? have you cleaned any rubbers rollers in the path? have you run the sensor test for the paper path?


  6. #6
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    Re: HP P3015 duplex jams error 13.12

    Quote Originally Posted by Phil B. View Post
    i guess we have to assume that you have checked the duplex path for obstructions? have you cleaned any rubbers rollers in the path? have you run the sensor test for the paper path?
    Yes all the sensors are clean and no obstructions and rollers are very tacky and clean.


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