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  1. #1
    Technician
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    Jun 2016
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    London
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    HP M880 duplex jams

    Hi all,

    I'm currently seeing a few HP M880 devices reported for jamming in the duplex turnabout unit. On arrival the device appears to be working but customer keeps booking service visits on different devices for the same problem.

    Just wondered if there are any known issues or faults with Duplex jamming on this Model?

    Any feed back will be appreciated.

    Thanks


  2. #2
    Senior Tech 100+ Posts 20 year tech's Avatar
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    May 2014
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    CT
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    Re: HP M880 duplex jams

    is the event log showing any jam codes ?


  3. #3
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    Re: HP M880 duplex jams

    [QUOTE=20 year tech;542959]is the event log showing any jam codes ?[/QUOTE


    13.DF.D1

    Late to Duplex switchback jam

    13.D3.D1

    late to Duplex re-feed jam


  4. #4
    Senior Tech 250+ Posts
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    Lutherville, MD
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    Re: HP M880 duplex jams

    ● 13.DF.D1
    This jam occurs when the media does not reach the duplex delivery sensor (SR302) in a designated
    amount of time after the duplex switchback sensor SR301 sensed the leading edge.

    The fuser is printing in fuser mode Auto Sense special case distinguished from "typed Normal.

    ● 13.D3.D1
    This jam occurs when the media does not reach the Duplex re-feed sensor (SR304) in designated
    amount of time after the Duplex Switchback sensor (SR302) sensed the leading edge

    The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.


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