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  1. #1
    Technician
    Join Date
    Dec 2013
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    hp officejet pro x576 "problem with printer or ink system"etc. message

    It's rare I have to look at these things,so I only know so much. I was sent to an office with two identical machines. I gather that they have frequent power problems,and when they do, they get a message like the one above,which includes no error codes. The first time I went there, eventually I concluded that it was caused by a bad ink cartridge.They had some coming on order, and I got both machines working on an empty black cart.
    A few days later they called with one of them having the same message, and two new carts.installed. Power cycling and pulling the plug didn't change anything. I swapped the black carts to see what would happen, and both machines came up and started printing. I would like to better understand what is going on here. The customer asked if there was an easy way for her to reset it, but I couldn't tell her because I didn't know myself. Is there a logical reason why they would do this? I'm not sure what I would tell her. Thank you for any insight someone would have.


  2. #2
    Senior Tech 250+ Posts
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    Jun 2015
    Location
    Lutherville, MD
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    Re: hp officejet pro x576 "problem with printer or ink system"etc. message


  3. #3
    Technician
    Join Date
    Dec 2013
    Posts
    19
    Rep Power
    9

    Re: hp officejet pro x576 "problem with printer or ink system"etc. message

    Thank you Lance for your reference material. Although these printers are out of range of those serial numbers, and there are no error codes shown.


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