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  1. #1
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    prints excessive document hp125m

    The customer said they sent 6 documents but it printed 8.i told them its the printer's printer board or the software installed in the system.am i right?


  2. #2
    Just a fellow wanderer 2,500+ Posts Iowatech's Avatar
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    Re: prints excessive document hp125m

    The operating system of the computer they are printing from is a rather critical bit of information needed to see whether that is the case or not, as well as the program used for printing and the print driver itself.
    If I understand what you are saying you could be right, but I have no way of knowing for sure. More input, please.


  3. #3
    Technician
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    Thanks for ur input


  4. #4
    Service Manager 1,000+ Posts Phil B.'s Avatar
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    Re: prints excessive document hp125m

    is this a stand alone printer?
    if not could the jobs have come from another user?

    lack of information makes it hard to diagnose


  5. #5
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    Yea its a stand alone printer used by just one user from an hp laptop


  6. #6
    Service Manager 1,000+ Posts Phil B.'s Avatar
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    Re: prints excessive document hp125m

    Quote Originally Posted by GREATMAN View Post
    Yea its a stand alone printer used by just one user from an hp laptop
    how is it connected? USB Ethernet? Wireless?

    man this is like pulling teeth


  7. #7
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    Thanks phil b for your quick response.yes its usb


  8. #8
    Service Manager 1,000+ Posts Phil B.'s Avatar
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    Re: prints excessive document hp125m

    Quote Originally Posted by GREATMAN View Post
    Thanks phil b for your quick response.yes its usb
    delete the USB driver install a NEW driver make sure it is NOT a .wsd extension... DO NOT let the computer pick the driver.. go to manufactures site download the driver for the correct operating system WinXX ( 32 or 64 bit)


  9. #9
    Technician pebkac's Avatar
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    Re: prints excessive document hp125m

    Out of morbid curiosity, what was on the extra two pages?


  10. #10
    Technician
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    A strange document.


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